Returns and Exchanges
Returns and exchanges must be started within 14 days of your purchase.
All items being returned must be in the original and re-sellable condition in order to qualify for a full refund.
Proof of purchase is required for a returns, exchanges, or warranties to be valid.
Warranties are made to the original purchaser only and are non-transferable.
Refunds are not processed until the item is received and checked in by our customer service team.
Any items being returned, the customer is responsible for the shipping & handling cost of sending the item(s) back to us.
STEP 1 - Please do not skip this step. It is VERY important.
**All returns and exchanges need to be communicated with our customer service team prior to you sending your item(s) back**
In order to correctly process your return, we will need you to open a support ticket with our customer service representatives.
Open a support ticket by clicking the link ZenDesk Support here
Contact them via phone by calling 866-237-6043.
Please make sure you have your Order ID, last name, zip code, and email address ready in order for the representative to be able to look up your order. or
Please Note our reps are available Monday through Friday from 9am to 3:30pm (CST)
STEP 2 - Prepare your package.
Securely pack your return in a corrugated cardboard box - the original packaging if possible.
Include a proof of purchase receipt in the box. Remove or cover any old shipping or tracking labels from the outside of the box.
STEP 3 - Ship your package.
Choose your mail carrier of choice and ship your item to the below address, using the same format presented below:
ATTN: Customer Service Department
1510 Brookfield Ave.
Green Bay, WI 54313
Please keep your tracking number so you can ensure your items get delivered to our facility.
STEP 4 - Credit Your Account
Once your item(s) are received by our Customer Service team your item will be inspected. All returns or exchange products must be returned to us with both the item and it's packaging in its original & re-sellable condition to qualify for a full credit. If an item(s) received and the item or package is damaged, you will only qualify for a partial refund. Once the refund amount is determined, we will refund your original form of payment. Please contact our Customer Service team with any questions regarding our return policy.
To Exchange an Item
In order to exchange an item, we must first process a return on your item purchased. Please go to the Return Policy page and follow the directions listed.
You can choose whether to then go and submit a new order for the item you would like to replace it with. If you do this you will have two charges on your method of payment until we process the return, but once the return is processed, the original charges will be refunded.
If you would like to avoid 2 charges being processed at the same time, you can choose to wait until your return in processed and then submit a new order for the item you would like instead of the original item you purchased.
If your item has not shipped yet, please contact our customer support team ASAP and they may be able edit your order before it goes into transit. However, this is not a guarantee that they can intercept the order in process. Please keep in mind that it will depend on when your order was placed. Typically orders received before 11am CST ship the same day, anything after 11am CST or placed on weekends and holidays are shipped the next business day.
Call Customer Service
If you need support please call our customer service department toll free at 866-237-6043 International calls are accepted or open a support ticket by clicking the link (ZenDesk Support here).
Our representatives are available Monday - Friday from 9:00 am to 3:30 pm CST